We'll be back soon with another great talk in Wilmington, Baltimore, and Washington DC!
ABOUT ROBERT SUTTON
What do you get when you put smart speakers with smart ideas in front of a smart audience? You get the Next Thing Now, and it's coming (back) to Wilmington at the DuPont Environmental Education Center. For every leader, team or organization, the “problem of more” is universal: how do you spread pockets of excellence from those who have them to those who need them? SCALING UP EXCELLENCE: Getting to More Without Settling for Less (February 4; Crown Business) by New York Times bestselling author Robert I. Sutton and Stanford colleague Huggy Rao explore this vexing challenge with the first major business book about scaling. Packed with hard evidence uncovered from seven years of rigorous case study research, the book tells dozens of entertaining stories from hundreds of leaders and teams who struggled and strived to multiply constructive beliefs, behaviors, and practices within their organizations. Sutton and Rao spent seven years conducting case studies, scouring the behavioral sciences for insights, and – above all – spending day after day talking with, observing, and helping leaders and teams who were knee-deep in scaling challenges. The result is a book packed with hard evidence, concrete principles, proven tactics, and entertaining stories from organizations that struggled and strived to spread constructive beliefs, behaviors, and practices within their organizations. The authors recount how Facebook and Google sustained excellence as they added thousands of employees and millions of users, and how Starbucks and Yahoo! stumbled because they focused too much on creating a big footprint and too little on spreading the right mindset. From start- ups, pharma, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare, Scaling Up Excellence shares lessons from organizations of every size and stripe: Why navigating the “Buddhism-Catholicism continuum” is so essential: Home Depot’s expansion to China was doomed by their Catholic approach (replicating their “do it yourself” model in a “do it for me” culture) while IKEA’s triumphed with a Buddhist approach (adapting to the “do it for me” culture while maintaining a consistent brand). How Facebook’s Bootcamp infects new engineers with a “move fast and break things” mindset. How the Girl Scouts spread the Thrive program to hundreds of volunteers, which in turn, led thousands of girls to become more adept at setting goals and bouncing back from setbacks. How “using hierarchy” to “repair bureaucracy” and “cut cognitive load” enabled two managers’ to scale Salesforce.com’s development organization from 40 to 600 people (now they’re helping to scale Twitter). Why keeping team size small as an organization gets larger is so crucial to performance – a lesson learned the hard way by startup Pulse News as they quintupled in size and by a New York hospital that reduced patient waiting times from 5 to 8 hours. How Kaiser Permenante rolled out an electronic health records system to over 9 million patients and 170,000 employees by imposing a few simple “guardrails”. Through such inspiring stories, cautionary tales, and instructive studies, the authors reveal how the best leaders cascade excellence throughout organizations and teams—by spreading the right mindset by eliminating bad apple behaviors that hold them back; by linking the emotion of “hot” causes to tangible “cool” solutions. Whether you’re an entrepreneur growing your startup or a CEO seeking to maintain and spread excellence across a large organization, SCALING UP EXCELLENCE will be the definitive guide. You can buy tickets for the Next Thing Now by clicking this link...
ABOUT THE TALK
WHAT OTHERS ARE SAYING ABOUT Robert sutton and Scaling up Excellence
Teresa M. Amabile
Professor, Harvard Business School and coauthor,
The Progress Principle
“Scaling Up Excellence is the best book I’ve ever seen on making an organization’s vision come true. Sutton and Rao have created a deeply practical guide that is also a great read, grounded equally in astonishing stories and rigorous research. No matter what you do for a living, read this book to figure out how to link your “short-term realities to long-term dreams.”
Delos M. Cosgrove
MD, CEO and President, Cleveland Clinic
“Taking a small, manageable organization and making it into a big, successful enterprise is a major challenge in healthcare or any other industry. Robert Sutton and Huggy Rao take the mystery out of ‘going large’ with memorable mantras and fascinating case studies. Scaling Up Excellence shows the high roads – and the pitfalls – on the way to bigger and better.
Bestselling Author of the #1 New York Times Bestseller,
The Lean Startup
“Startups sow the seeds of their culture from the very first day. Yet their ultimate success depends on knowing when and how to scale. Drawing on first hand accounts from a wide range of industries, Scaling Up Excellence is the first book to offer a detailed examination of the best practices needed to successfully scale without diluting the very qualities that made a company successful in the first place. An important book for corporations and entrepreneurs alike.”
Never Eat Alone
“Sustaining exceptional performance in growing organizations is critical in today’s world. Sutton and Rao bring a wealth of knowledge and experience to identifying best practices in a straightforward and accessible way. If you want to grow your business, you need this book.”
CEO and Founder of Hearsay Social, member of Starbucks Board of Directors
“Inspiring stories, compelling research, and actionable ideas masterfully woven together and immediately usable by any entrepreneur or manager.”
Bestselling author of
In Search of Excellence
"Scaling Up Excellence is a masterpiece. I have been wrestling with the same conundrum for 30 years, and I simply marvel at the way Bob Sutton and Huggy Rao have disentangled this supremely important Gordian knot."
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